NHTSA Complaint #11694549 — 2019 FORD F-250 SD

The contact owns a 2019 Ford F-250 SD. The contact stated that the rearview camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. No warning lights were illuminated. Most recently, the contact stated that the rearview camera displayed a black screen. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired because the VIN was not under recall. The vehicle was not repaired; however, the contact purchased an aftermarket part, and the rearview camera was repaired, but not the camera assist feature. The manufacturer was not notified of the failure. The failure mileage was 56,000.