NHTSA Complaint #11169991 — 2018 CHRYSLER PACIFICA STEERING

Complaint Details

ODI Number	11169991
Vehicle	2018 CHRYSLER PACIFICA
Component	STEERING
Date of Incident	August 1, 2018
Date Filed	January 14, 2019
Mileage	8,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE STALLED WHEN IT APPROACHED A STOP LIGHT. THE CONTACT HAD TO TURN OFF AND RESTART THE VEHICLE TO GET IT TO OPERATE. ALSO, WHILE DRIVING 30 MPH, THE STEERING SEIZED AND THE VEHICLE ROLLED TO A COMPLETE STOP IN THE MIDDLE OF THE ROAD. ALSO, "START STOP REQUIRED" APPEARED ON THE INSTRUMENT PANEL. AUTONATION CHRYSLER DODGE JEEP RAM SOUTHWEST (7980 W TUFTS AVE, LITTLETON, CO 80123, (303) 578-6099) STATED THAT THEY WOULD HAVE TO TEST DRIVE THE VEHICLE AND TRY TO REPLICATE THE FAILURE. IF THEY COULD NOT DIAGNOSE IT IN TWO DAYS, THEY WOULD HAVE TO RETURN THE VEHICLE TO THE CONTACT .THE MANUFACTURER WAS CALLED AND IMMEDIATELY TRANSFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS 8,000.

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