NHTSA Complaint #11166451 — 2013 RAM 1500

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11166451
Vehicle	2013 RAM 1500
Component	SUSPENSION
Date of Incident	January 11, 2019
Date Filed	January 11, 2019
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

ANYTIME THE WEATHER IS COLD I GET A "SERVICE AIR SUSPENSION IMMEDIATELY" MESSAGE. I'VE TAKEN IT TO THE DEALER SEVERAL TIMES FOR IT AND THEY NEVER "FIND" A PROBLEM. TWO DAYS AGO I GOT A MESSAGE STATING THAT THE AIR SUSPENSION COULD NOT BE USED BECAUSE MY PAYLOAD WAS TOO HEAVY. THE PROBLEM IS, THERE WAS NOTHING IN MY TRUCK EXCEPT ME SO THERE WASN'T A HEAVY PAYLOAD. THIS MORNING MY TRUCKS FRONT END WAS RESTING ON THE EMERGENCY BUMP STOPS AND THE AIR SUSPENSION WAS NOT FUNCTIONING AT ALL. I AM OUT OF WARRANTY AND NEITHER MY DEALERSHIP NOR FCA WILL COVER THE REPAIRS EVEN THOUGH IS A KNOWN ISSUE SINCE YOU CAN FIND MANY REPORTS OF ISSUES LIKE THI.

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