NHTSA Complaint #11166283 — 2006 TOYOTA 4RUNNER

WHILE DRIVING DOWN A CITY STREET WE SMELLED SOMETHING BURNING. WE PULLED OVER TO A VACANT PARKING LOT AND PUT THE CAR IN PARK, BEFORE WE COULD GET OF THE CAR THE BACK WINDOW EXPLODED INTO LOTS OF SMALL PIECES. LUCKILY NO ONE WAS SITTING IN THE BACK SEAT BECAUSE GLASSED LANDED IN THE BACK SEAT AS WELL AS THE PARKING LOT. WE NOTICED THAT THE DEFROST BUTTON WAS ON AT THE TIME OF THE EXPLOSION. THE WEATHER WAS COOL AT APPROX. 47 DEGREES ON JANUARY 3, 2019 AROUND 8:45 PM. I DID GET THE GLASS REPLACED BY SAFELITE. THE WINDOW INSTALLER CONFIRMED THAT THE WIRES FOR THE DEFROSTER HAD MELTED. I DID CALL TOYOTA TO REPORT THE PROBLEM, BUT THEY SAID IT WAS BEYOND THEIR EXTENDED WARRANTY ENHANCEMENT PROGRAM DEADLINE OF APRIL 30, 2018. CLEARLY TOYOTA IS AWARE OF THE PROBLEM BECAUSE THEY DID OFFER PRIOR TO APRIL 30, 2018 AN EXTENDED PROGRAM THAT WOULD HELP TO REIMBURSE CUSTOMERS WHOSE WINDOW EXPLODED. NO RECALLS WERE PROVIDED FOR POSSIBLE WINDOW EXPLOSIONS FOR 2006 TOYOTA 4RUNNERS.