NHTSA Complaint #11166097 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11166097
Vehicle	2017 HONDA CR-V
Component	ENGINE
Date of Incident	April 2, 2018
Date Filed	January 9, 2019
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL* THE CONTACT OWNS A 2017 HONDA CR-V. THE CONTACT STATED THAT OIL WAS MIXING WITH THE FUEL. THE DEALER (VANDERGRIFF HONDA, 1104 W INTERSTATE 20, ARLINGTON, TX 76017, (817) 533-4266) NOTICED THE FAILURE AND PERFORMED AN OIL CHANGE AT NO CHARGE. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR ANOTHER OIL CHANGE 2,000 MILES LATER. THE CONTACT HAD AN OIL SAMPLE SENT OFF FOR DIAGNOSTIC TESTING. THE RESULTS SHOWED OVER 5.3% OF FUEL IN THE OIL AND THE CONTACT WAS INFORMED THAT ANY AMOUNT OVER 2% WAS INDICATION OF ANOTHER FAILURE. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE VEHICLE BE TAKEN BACK TO THE DEALER. THE DEALER STATED THAT THERE WAS AN UNKNOWN RECALL, BUT THE CONTACT'S VEHICLE WAS NOT INCLUDED. THE DEALER STATED THAT THE VEHICLE WAS DESIGNED IN THIS MANNER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 3,000.

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