NHTSA Complaint #11166088 — 2015 FORD FLEX

OUR 2015 FORD FLEX RECENTLY DIED WHEN WE WERE DRIVING IN TRAFFIC, WITH NO WARNING WHEN WE WERE DRIVING WITH OUR 2 YOUNG CHILDREN. THE FORD FLEX ONLY HAS ~45K MILES ON IT AND HAS BEEN SERVICED REGULARLY. TURNS OUT IT IS BAD PART (FUEL PUMP ELECTRIC MODULE (PEM)) THAT IS RECALLED BY FORD IN THE 2015 FLEX. THE RECALL WAS STARTED IN 2016 AND OUR FLEX DIED IN 2018. I WAS TOLD BY THE DEALER AND LATER BY FORD SERVICE THAT OUR CAR IS NOT COVERED BECAUSE THE VIN IS NOT INCLUDED IN THE RECALL. SO WHILE SOME 2015 FORD FLEXS' HAD THIS EXACT PART COVERED UNDER WARRANTY OURS WAS NOT. WE HAD TO HAVE IT TOWED INTO THE DEALER, SAN TAN FORD IN GILBERT AZ, AND THEN PAY THEM ABOUT $400 FOR THE REPAIR. THE DEALER WAS GREAT BUT IT IS NOT RIGHT FORD DOES NOT COVER THIS PART ON OUR PARTICULAR CAR SINCE IT IS EXACTLY THE MAKE, MODEL, YEAR AND PART THAT IS COVERED UNDER THE WARRANTY. BELOW IS A COPY OF THE RECALL FROM THE NHTSA.GOV WEBSITE. SUMMARY: FORD MOTOR COMPANY (FORD) IS RECALLING CERTAIN MODEL YEAR 2013-2015 FORD TAURUS, FORD FLEX, LINCOLN MKS AND LINCOLN MKT VEHICLES EQUIPPED WITH 3.5L GTDI ECOBOOST ENGINES AND 2013-2015 FORD TAURUS POLICE INTERCEPTOR VEHICLES. A COMPONENT WITHIN THE FUEL PUMP ELECTRIC MODULE (PEM) MAY OVERHEAT CAUSING A LOSS OF ELECTRICAL POWER TO THE FUEL PUMP. CONSEQUENCE: A LOSS OF POWER TO THE FUEL PUMP WILL CAUSE THE ENGINE TO STALL OR PREVENT THE VEHICLE FROM STARTING, INCREASING THE RISK OF A CRASH.