NHTSA Complaint #11166037 — 2015 CHEVROLET IMPALA

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE THE CONTACT WAS PARALLEL PARKING WITH ONE FOOT ON THE BRAKE PEDAL, HE OPENED THE DRIVER'S DOOR AND PLACED THE OTHER FOOT ON THE OUTSIDE PAVEMENT. THE VEHICLE SUDDENLY SURGED FORWARD AND PULLED THE CONTACT OUT OF THE VEHICLE. THE CONTACT'S FOOT BECAME PINNED BY THE REAR WHEEL OF THE VEHICLE. IT TOOK THE CONTACT HALF AN HOUR TO WIGGLE OUT FROM UNDER THE VEHICLE. THE CONTACT QUICKLY SHUT OFF THE VEHICLE. THE CONTACT WAS BRUISED AND SCRATCHED AND LATER RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER (NIMNICHT CHEVROLET, 1550 CASSAT AVENUE, JACKSONVILLE, FL 32210, (904) 677-8823) DIAGNOSED THAT THE PURGE SOLENOID WAS STUCK OPEN AND CAUSED THE VEHICLE TO LURCH FORWARD. THE VEHICLE WAS REPAIRED. A WEEK LATER, WHILE DRIVING, THE ENGINE REVVED AND THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH BOTH FEET. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND THE ENGINE IMMEDIATELY DECREASED FROM 3,000 RPMS. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED A CLAIM NUMBER. THE MANUFACTURER SENT A CLAIMS REPRESENTATIVE TO VISIT THE CONTACT, TAKE PICTURES, AND RECORD THE FAILURE. THE CONTACT WAS WAITING FOR A REPRESENTATIVE FROM THE MANUFACTURER TO CALL HIM BACK. THE FAILURE MILEAGE WAS 29,000. *TT*JB