NHTSA Complaint #11165897 — 2012 FORD TAURUS STEERING

Complaint Details

ODI Number	11165897
Vehicle	2012 FORD TAURUS
Component	STEERING
Date of Incident	December 28, 2018
Date Filed	January 8, 2019
Mileage	100,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I AM UNABLE TO TURN BROUGHT TO A MECHANIC WHO SAID THERE'S A RECALL 1 5V 340000. SET FORD WOULD FIX IT FOR FREE CALL FORD CUSTOMER SERVICE THEY AGREED SET THE RECALL IS ON EDMUNDS FOR THE 2011 THROUGH 2013 TAURUS. CALLED THREE FORD DEALERS WHO SAY IT'S NOT ATTACHED TO MY VIN CALLED THE CUSTOMER SERVICE BACK THEY SAID IT'S SO BROAD BECAUSE OF ALL THE TAURUS IS IT AFFECTED THAT GIVE HIM THE RECALL NUMBER THEY WOULD FIX IT STILL CANNOT GET THEM TO FIX IT NOW SOMEBODY IS HIT MY CAR CUZ I COULD NOT TURN IN MY REAR DOOR HAS A DENT VERY UNSAFE

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