NHTSA Complaint #11506113 — 2012 FORD TAURUS

The contact owns a 2012 Ford Taurus. The contact stated while driving approximately 15 MPH and slowing to make a turn at a traffic signal, the vehicle lost power steering functionality. The contact stated that the steering fault, power steering assists off, and the stability track warning lights were illuminated. The contact stated that he drove the vehicle back to his residence, turned off and restarted the vehicle; however, the vehicle failed to regain power steering functionality. The contact had not taken the vehicle to a local dealer or independent mechanic to be diagnosed or repaired. The manufacturer had been informed of the failure. The contact researched online and determined that the failure was related to manufacturer Customer Satisfaction Program: 15N01 (EPAS Power Steering Efforts). The failure mileage was 144,027.