NHTSA Complaint #11165839 — 2015 FORD ESCAPE

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number	11165839
Vehicle	2015 FORD ESCAPE
Component	WHEELS
Date of Incident	January 4, 2019
Date Filed	January 4, 2019
Mileage	74,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

FACTORY LUG NUTS ON CAR COULD NOT BE REMOVED FOR ROUTINE MAINTENANCE/ VEHICLE SERVICING. BROKEN LUG WAS DRILLED OUT AND ALL LUGS REPLACED AT THE FORD DEALERSHIP. DEALER RECOMMENDED AN AFTERMARKET LUG NUT KIT TO AVOID REPEAT OF THE ISSUE. THESE PARTS NEED TO BE RECALLED BEFORE SERIOUS SAFETY ISSUES ARE REALIZED. I HAVE THE BAD PARTS AND RECEIPT OF MY SERVICE VISIT FOR MY RECORDS. I WILL BE CONTACTING FORD REQUESTING REIMBURSEMENT FOR THESE FAILED PARTS. RIDICULOUS TO THINK I WOULD HAVE NEEDED TO CALL FOR A TOW TRUCK IF I HAD A FLAT TIRE ON SIDE OF THE FREEWAY.

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