NHTSA Complaint #11165672 — 2017 HONDA CR-V

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11165672
Vehicle 2017 HONDA CR-V
Component ENGINE
Date of Incident
Date Filed
Mileage 13,589 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I CHECK ENGINE OIL YESTERDAY AND FOUND LEVEL VERY HIGH ON DIPSTICK AND SMELLING STRONGLY OF GASOLINE. I CALLED THE HONDA DEALER CHECKERED FLAG WHERE I PURCHASED THE VEHICLE AND TOOK IT DIRECTLY THERE.IT HAD ONLY BEEN 180 MILES DRIVEN SINCE LAST OIL CHANGE AT DEALER. THEY OFFERED TO CHANGE OIL AGAIN AND THEN TOLD ME TO KEEP CHECKING OIL LEVEL AND RETURN TO DEALER IN 1000 MILES. I WAS TOLD THE OIL LEVEL WAS HALF QUART OVER FILLED AND WAS BECAUSE GAS WAS NOT BEING BURNED DURING COMBUSTION BECAUSE ENGINE WAS NOT HOT ENOUGH. THEY SAID IT WAS NORMAL AND NOT TO WORRY. I DON'T THINK THE OIL WILL PROTECT MY ENGINE WHEN IT IS SO DILUTED WITH GASOLINE.I FILED A COMPLAINT AND GOT A CASE NUMBER [XXX] FROM HONDA AMERICA, BUT WANT THE PROBLEM TO BE FIXED BEFORE THERE IS LONG TERM DAMAGE TO MY ENGINE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

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