NHTSA Complaint #11165617 — 2012 SUBARU OUTBACK

ABOUT MONTH AGO I BOUGHT A CAR. IT'S A SUBARU OUTBACK 2012 WITH 156 000 MILES. AT THE BEGINNING EVERYTHING WAS FINE. NOTHING SEEMED TO BE HAPPENING. DECEMBER 10 WE DROVE AROUND SANTA FE, NM. AT FIRST I HAD STOPPED IN SOME STORES, SPENT TIME ABOUT 2 HOURS AND AFTER THAT DECIDED TO GO TO ANOTHER PLACE. AND WHEN I WAS DRIVING MY CAR AGAIN IN 5 MINUTES IT SUDDENLY STARTED HAVING A STRANGE SOUND AND COULDN'T MOVE NORMALLY, WAS JUST SHARPLY BRAKING ON A CITY ROAD. WE WERE VERY CLOSE TO THE ACCIDENT, BECAUSE EVERYONE WAS DRIVING WITH THE SPEED 45-50 MILES. WHILE I WAS DRIVING THE CAR KEPT TO HAVE THE STRANGE SOUND AND SLOWED DOWN MORE AND MORE. I WAS LUCKY TO FIND A PARKING SPACE NEXT TO ME ON SOMEBODY'S TIRES WEELS SHOP. I TOOK A LITTLE BREAK ABOUT 40 MINUTES TO FIND OUT WHAT HAPPENED. AFTER THAT WHEN I TURNED THE CAR ON IT STOPPED HAVING THE STRANGE SOUND BUT IT COULDN'T MOVE ANYMORE! I PUSHED ON A GAS PEDAL MANY TIMES BUT THE CAR JUST STAYED IN ON PLACE AND DIDN'T MOVE TO THE FRONT OR BACK. MY VEHICLE WAS TOWED TO THE SUBARU SERVICE CENTER. THE NEXT DAY I WAS CALLING TO THE SUBARU SERVICE CENTER SEVERAL TIMES, AND WHEN SOMEBODY ANSWERED I WAS REPLIED THAT "THE CAR HAD AN INSPECTION BUT WE DON'T KNOW WHAT EXACTLY HAPPENED YET" AND IT SHOULD TAKE ONE MORE DAY. I DID ONE MORE CALL THE NEXT DAY I RECEIVED AN ANSWER FROM SUBARU SERVICE CENTER THAT THE VEHICLE HAVE A BROKEN TRANSMISSION AND TO FIX IT COSTS $7600. IN THOSE DAYS I FOUND OUT THAT THE CARS 2010-2015 SUBARU OUTBACK HAVE RECALLS OR EXTENDED WARRANTY. MY FRIEND FROM FLORIDA HAVE A SUBARU OUTBACK 2012 WITH 168 000 MILES AND HE ALSO HAD THE SAME PROBLEM WITH A CAR LIKE ME ON OCTOBER 2018. THE SUBARU DEALERSHIP IN FLORIDA FIXED THAT POWER TRAIN FOR FREE. BUT WHEN I TOLD WITH A SUBARU HEADQUARTER ABOUT MY AFFECTED VEHICLE THEY GAVE ME AN ANSWER THAT I HAVE ON MY CAR MORE THAN 100 000 MILES AND THEY CAN'T HELP ME AT ALL.