NHTSA Complaint #11165550 — 2016 GMC TERRAIN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11165550
Vehicle 2016 GMC TERRAIN
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 44,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I TOOK MY VEHICLE TO ED RINKE CHEVROLET BUICK GMC ON 12/27/18, BECAUSE MY DRIVER SIDE WINDOW SOMETIMES HESITATES WHEN I TRY TO ROLL IT UP AND DOWN OR JUST GETS STUCK AND DOES NOT MOVE AT ALL. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR PARKED. I WAS TOLD THAT THIS ISSUE WAS NO LONGER COVERED UNDER WARRANTY EVEN THOUGH MY VEHICLE ONLY HAS 47,455 MILES ON IT AND IT WOULD BE $99 FOR THEM TO CHECK IT OUT. I PREVIOUSLY PURCHASED A 2006 GMC ENVOY WHICH I STILL OWN AND THE DRIVER SIDE WINDOW WAS DOING THE SAME THING PRETTY EARLY AFTER I PURCHASED IT. I ENDED UP HAVING TO PAY OVER $400 TO GET IT FIXED AND LATER ON FOUND OUT THERE WAS A RECALL ON THAT ISSUE (DRIVER'S DOOR CONTROL PANEL.) I BELIEVE THIS IS A MANUFACTURERS DEFECT IN THE TERRAIN AND L THINK IT SHOULD BE REPAIRED WITH NO COST TO ME. PLEASE CHECK AND SEE IF OTHER VEHICLE OWNERS ARE EXPERIENCING THIS PROBLEM AS WELL. I AM HOPING THIS ISSUE CAN BE REPAIRED AND I AM ABLE TO PROPERLY ROLL MY WINDOW UP AND DOWN IN THE COLD WEATHER WE ARE EXPERIENCING NOW......THAN YOU

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