NHTSA Complaint #11165520 — 2013 DODGE DURANGO

DODGE DURANGO 2013- 78,000 MILES: ON MULTIPLE OCCASIONS WHILE DRIVING OUR 2013 DURANGO IT JUST SHUTS OFF. ALL INSIDE ELECTRICAL DEVICES GO BLANKS AND WE LOSE POWER STEERING. WE HAVE DOCUMENTED DATES OF WHEN THIS HAS OCCURRED AND IT CAN BE 5 MINUTES INTO THE DRIVE OR 45 MINUTES ON A BUSY HIGHWAY. WE HAVE HAD IT THE GARAGE MULTIPLE TIMES AND THEY CONTINUE TO TELL US WITHOUT A CODE THEY CAN NOT DIAGNOSE ANY ISSUES. THIS HAS BEEN HAPPENING SINCE JUNE 2018. WE REPORTED THIS ISSUE TO DODGE. THEY SUGGESTED WE GO TO THE GARAGE FOR A DIAGNOSIS. WE TRIED AGAIN ON 12/26/18 TO GET A DIAGNOSIS AND THEY AGAIN COULD NOT FIND ANYTHING WRONG WITH THE VEHICLE WITHOUT A CODE. AS MY HUSBAND PROCEEDED TO DRIVE AWAY FROM THE GARAGE, IT SHUT OFF AGAIN. HE WENT BACK INTO THE GARAGE AND THEY SAID THEY COULDN'T FIND ANY CODES. SO WE CONTINUE TO PAY FOR GARAGE VISITS WITH NO ANSWERS. WE ARE NOW AFRAID TO DRIVE OUR ONLY VEHICLE BECAUSE IT SHUTS OFF COMPLETELY WHILE DRIVING. IT IS COMPLETELY DANGEROUS TO BE DRIVING DOWN A BUSY HIGHWAY AND YOU LOSE YOUR POWER STEERING OR IF YOU ARE PULLING OUT OF AN ESTABLISHMENT AND LOSE POWER IN FRONT OF OTHER CARS. WE PAID A LOT OF MONEY FOR THIS CAR AND HAVE TAKEN CARE OF IT WITH REGULAR OIL CHANGES AND GARAGE VISITS. THIS SEEMS LIKE A MAJOR SAFETY ISSUE AND DODGE SHOULD BE CONCERNED THAT SOMEONE MAY BE HURT OR KILLED.