NHTSA Complaint #11165394 — 2018 KIA OPTIMA

THIS HAS OCCURRED ON 3 TIMES SO FAR. I WAS AT A GAS STATION FILLING UP THE TANK, THE KEY WAS IN THE IGNITION, THE CAR WAS IN PARK, THE ENGINE WAS RUNNING, AND MY CAR DOOR WAS CLOSED. WHEN I FINISHED GETTING GAS, I TRIED TO OPEN THE DRIVER SIDE DOOR AND IT WAS LOCKED. ALL DOORS WERE LOCKED. I WAS 20 MILES FROM HOME FORTUNATELY SOMEONE WAS AT HOME TO BRING A SPARE KEY FOR ME TO OPEN THE TRUNK, PUSH THE REAR PASSENGER SEATS DOWN AND CLIMB THRU TO THE FRONT TO TURN THE IGNITION OFF AND UNLOCK THE DOOR. THE SAME SCENARIO OCCURED THIS PAST WEEK WHEN I HAD GONE OUTSIDE TO WARM UP MY CAR BY TURNING ON THE DEFROST FOR THE FRONT AND BACK WINDOWS. ONCE AGAIN, THE ENGINE WAS RUNNING AND I CLOSED THE DOORS. ONCE THE CAR WAS WARM, I TRIED TO OPEN THE DOOR AND IT WAS LOCKED. I HAD TO GO IN THE HOUSE TO GET THE OTHER SET OF KEYS, OPEN THE TRUNK PUSH THE BACK SEATS DOWN AND CLIMB THRU THE TO THE FRONT, TURN OFF THE IGNITION AND UNLOCK THE DOOR. THIS LAST OCCURENCE WAS ONCE AGAIN AT A GAS STATION, THIS TIME IT WAS LATE AT NIGHT, IT WAS 20 DEGREES OUTSIDE AND HAD TO WAIT FOR SOMEONE FROM MY HOUSE BRING THE SPARE KEYS. THE QUESTION I HAVE FOR MYSELF IS, WHAT AM I GOING TO DO IF NO ONE IS AT MY HOUSE TO BRING THE EXTRA KEY. SURELY, I DONT PLAN TO BRING TWO SETS OF KEYS WITH ME. EVERYTIME I'VE TAKEN IT TO THE KIAOFDAYTON SERVICE CENTER, I AM TOLD THEY CANNOT RECREATE THE ISSUE. I'VE TAKEN IT TO THE DEALERSHIP TWICE. IT'S VERY FRUSTRATING. IN EVERY INSTANCE THE CAR WAS IN PARK, THE ENGINE WAS RUNNING, AND THE DOORS WERE UNLOCKED WHEN I HAD EXITED THE VEHICLE. WHEN I ATTEMPTED TO GET BACK IN, I COULD NOT BECAUSE THE DOORS HAD LOCKED BY THEMSELVES.