NHTSA Complaint #11697664 — 2018 KIA OPTIMA

On August 26, 2025, I brought my 2018 Kia Optima Plug-In Hybrid to an authorized dealer for recall SC218 (engine inspection and KSDS software update). The dealer verbally stated both SC218 and SC278 recalls were completed, and the repair order (RO #XXX) lists them as performed. In September 2025, Kia America emailed me showing recall SC218 still open, and a warranty coverage report dated September 26, 2025, again listed SC218 as unclosed. On November 4, 2025, NHTSA’s official VIN lookup confirmed the recall remains “Incomplete.” On October 21, 2025, Kia America emailed me under Case #XXX stating that SC218 was “confirmed completed” and that the dealer performed a software update to the ECU, referencing RO #XXX. However, NHTSA’s database still lists recall SC218 as incomplete. This contradiction between Kia America’s internal record, the dealer’s invoice, and the federal NHTSA database raises a serious safety concern that the recall inspection or software update was never actually performed or was never reported correctly. I have requested written proof and diagnostic data (Battery SOH report) multiple times but have not received them. If accurate, this means I was led to believe my vehicle’s engine-safety recall had been repaired when federal records still list it as open. I am requesting NHTSA to review this reporting discrepancy, ensure Kia America and the dealer produce verifiable proof of completion, and confirm that the federal record is corrected. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)