NHTSA Complaint #11165380 — 2016 FORD EXPLORER

I OWN A 2016 FORD EXPLORER WITH 35,611 MILES. ON 01/01/2019, MY WIFE ARRIVED HOME IN THE EXPLORER AND I GET IN THE CAR. IMMEDIATELY I NOTICE IT REEKS OF ROTTEN EGG/SULPHUR. THE SMELL WAS MAKING ME FEEL NAUSEOUS AND LIGHT HEADED. MY WIFE EXPLAINS THAT SMELL HAS BEEN OCCURRING FOR ABOUT A WEEK AND A HALF, AND SHE CHALKED IT UP TO BEING PREGNANT AND HAVING A SENSITIVE SENSE OF SMELL. SHE STATED THAT SHE HAD BEEN GETTING HEADACHES FREQUENTLY AND NAUSEA AS WELL. I OBSERVE THE SMELL IS COMING THROUGH THE AIR CIRCULATION SYSTEM AND THAT IT IS STRONGER IN THE REAR OF THE VEHICLE. I THEN SHUT THE ENTIRE CLIMATE CONTROL OFF-NO AIR CIRCULATION AT ALL, AND THE SMELL IS STILL COMING IN THE VEHICLE. NOT AS INTENSELY, BUT STILL NOTICEABLE. AND THIS IS WHILE DRIVING OR PARKED. AFTER THIS I COMPLETED RESEARCH ON THE TOPIC AND FIND THIS IS A PRETTY COMMON PROBLEM WITH 2011-2017 EXPLORERS AND THAT PEOPLE HAVE BEEN GETTING CO2 POISONING FROM THIS DEFECT. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION OR IN PARK, AIR ON OR OFF. THERE IS A HEAVIER SULFUR SMELL WHEN THE VEHICLE IS IN MOTION. FORD HAS KNOWN ABOUT THIS PROBLEM FOR YEARS AND I AM FRUSTRATED THERE HAS NOT BEEN A SAFETY RECALL. I CALLED THE FORD DEALER I BOUGHT THE EXPLORER FROM, AND THEY TOLD ME THAT THE 17-N03 REPAIR HAD ALREADY BEEN COMPLETED IN FEBRUARY 2018. CLEARLY THE 17-N03 REPAIR HAS NOT BEEN WORKING FOR ME OR OTHER FOLKS. FORD HAS PUT ANOTHER TSB OUT THAT IS APPARENTLY MORE THOROUGH. MY FORD IS CURRENTLY IN THE SHOP GETTING THE NEWEST FORD TSB REPAIR FOR THE EXHAUST/C02 ISSUE. MY TRUST IS LOST IN FORD AND FEEL THAT THEY ARE PUTTING THEIR PROFIT AHEAD OF BEING ETHICAL. I AM CONFIDENT THAT NO CONSUMER WITH PRIOR KNOWLEDGE OF THIS DEFECT WOULD WANT TO PURCHASE THESE FORD EXPLORERS. WE ALSO FOUND OUT THAT WE BOUGHT THE VEHICLE FROM A LOCAL FORD DEALER WITHOUT BEING TOLD THERE WAS AN OUTSTANDING TSB REGARDING THIS ISSUE. THANKS