NHTSA Complaint #11165336 — 2018 JEEP COMPASS

2018 JEEP COMPASS LIMITED BOUGHT BRAND NEW WOULD NOT START WITH APPROX. 240 MILES ON IT. WAS PARKED IN MY GARAGE. CALLED DEALER, WAS TOLD TO CALL ROADSIDE ASSISTANCE. CAR STARTED AFTER SOME TIME, CANCELLED ROADSIDE ASSISTANCE. I DROVE CAR TO DEALER WHERE I BOUGHT THE CAR. THEY DID DIAGNOSTICS, SAID IT WAS SOFTWARE AND SAID CAR SEEMED TO FIX ITSELF. I DROVE CAR HOME THAT SAME DAY. SECOND TIME ,SAME ISSUE, CAR WOULD NOT START WITH APPRX. 3600 MILES . I HAD JUST COME OUT OF THE SUPERMARKET. CALLED DEALER WHERE I BOUGHT THE CAR, CALLED JEEP ROADSIDE ASSISTANCE, WHO LEFT ME SITTING IN THE COLD FOR ABOUT TWO HOURS. COLD AND VERY ANGRY I CANCELLED THAT TOW AND USED MY TRIPLE AAA AND MY LOCAL TOW GUY,(WHO HAD THE JEEP LOADED ON THE FLATBED IN HALF AN HOUR) AND DROVE ME AND MY JEEP TO MY DEALER. SERVICE IS TRYING TO FIX THE CAR. THEY HAVE HAD IT FOR 3 DAYS NOW AND THROUGH THE WEEKEND. JEEP PROVIDED A RENTAL FOR 1 WEEK. THIS IS A SAFETY ISSUE. I NO LONGER FEEL SAFE WITH THIS CAR. HOPING THEY CAN FIX IT OR IT IS MAYBE A LEMON. BOTH TIMES THE CAR WAS PARKED. I HAVE NEVER HAD A CAR LEAVE ME STRANDED LIKE THIS. I DO HAVE A CASE FILE WITH JEEP AND WAS TOLD SOMEONE WOULD GET BACK TO ME IN 1 BUSINESS DAY. THAT DID NOT HAPPEN, I CALLED THEM BACK AND WAS TOLD I WAS GIVEN INCORRECT INFORMATION AND THAT ACTUALLY THEY WOULD GET BACK TO ME IN 24-48 HOURS. SO, I BETTER GET A PHONE CALL OR E-MAIL ON MONDAY. JEEP KNOWS ABOUT THIS ISSUE. I THOUGHT I WAS BUYING A SAFE CAR.. I DON'T FEEL THAT WAY NOW.