NHTSA Complaint #11165220 — 2016 FORD EXPLORER

I WAS DRIVING DOWN THE HIGHWAY (RT. 84) IN PA AND ALL OF A SUDDEN I HEARD A REALLY LOUD "POP" NOISE. I THOUGH THAT I BLEW A TIRE BUT MY GAUGES WERE ALL FINE. THEN I STARTED TO HEAR THE WIND AS IF A WINDOW BROKE. I ARRIVED AT MY DESTINATION TO FIND OUT THAT MY SUNROOF HAD EXPLODED. IF THE INSIDE SCREEN WASN'T SHUT (ITS NORMALLY OPEN) I WOULD HAVE BEEN COMPLETELY COVERED IN GLASS! THE FOLLOWING DAY I TOOK THE CAR BACK TO THE DEALERSHIP (WHERE I BOUGHT IT & ALL SERVICING IS DONE). I WAS NOT PLEASED WITH THE LACK OF SERVICE THAT I RECEIVED. THE SERVICE MAN TRIED TO TELL ME THAT A ROCK MUST HAVE HIT IT AND IT IS ALSO NOT COVERED UNDER THE WARRANTY. SO I HAD TO SUBMIT AN INSURANCE CLAIM, WAIT FOR A CALL FROM THE ADJUSTER, MAKE AN APPOINTMENT WITH THE ADJUSTER, HAVE THE PARTS ORDERED AND WAIT FOR IT TO BE COMPLETE.