NHTSA Complaint #11165055 — 2013 GMC ACADIA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11165055
Vehicle	2013 GMC ACADIA
Component	ELECTRICAL SYSTEM
Date of Incident	January 7, 2019
Date Filed	January 8, 2019
Mileage	88,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

AFTER THE "SERVICE BATTERY CHARGING SYSTEM" ANNOUNCEMENT, MY HUSBAND WENT ONLINE TO FIND I PROBABLY NEEDED A NEW BATTERY. I DROVE A FEW BLOCKS AND HAD THE BATTERY/ALTERNATOR TESTED (THEY WERE FINE). WHEN DRIVING HOME THE VEHICLE ENTERED LOW POWER MODE. MANY SYSTEMS STARTED TURNING OFF: RADIO, HEATER, STABILITY, TRACTION, ABS, SPEEDOMETER, AND THE VEHICLE STARTED CHUGGING. BY NOW I WAS ON A PORTION OF THE HIGHWAY THAT WAS RURAL AND TRYING TO MAKE IT TO CLOSEST MECHANIC. HOWEVER, THE CAR LOST POWER/TURNED OFF. WITH THIS WAS LOSS OF POWER STEERING AND I LET IT COAST TO THE FURTHEST/SAFEST SPOT. I'VE READ OTHERS LOST POWER BRAKING, BUT I LET IT COAST SO FAR THAT I WOULDN'T KNOW. THE CAR LOST POWER TO THE POINT MY 4-WAY FLASHERS WOULDN'T WORK. I'VE PAID A TOW BILL AND HAVE NO IDEA WHAT'S GOING TO HAPPEN. VERY, VERY FRUSTRATED AND DISAPPOINTED. PLEASE KNOW ONE HOUR ELAPSED BETWEEN MY BATTERY/ALTERNATOR BEING TESTED AND THE CAR DYING ON THE HIGHWAY (I STOPPED QUICK FOR GROCERIES).

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