NHTSA Complaint #11164911 — 2011 MERCURY MILAN

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11164911
Vehicle	2011 MERCURY MILAN
Component	STEERING
Date of Incident	January 12, 2018
Date Filed	January 7, 2019
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

2011 MERCURY MILAN WAS BEING DRIVEN WHEN POWER STEERING ASSIST QUIT AND VEHICLE WAS ALMOST IMPOSSIBLE TO STEER. TOOK VEHICLE TO DEALERSHIP AND THEY SAID THAT MOST 2011 MILANS HAD RECALLS FOR THIS FAILURE BUT MY CAR WAS NOT ON THE RECALL LIST. I LOOKED UP THE FAILURE AND THE RECALL 15V340000 AND FORD'S 15S34 LISTED THE EXACT FAILURE THAT MY CAR EXPERIENCED. WHY SHOULD I HAVE TO PAY THE ESTIMATED $2000 REPAIR ON AN ISSUE THAT IS WELL DOCUMENTED AS BEING A SAFETY HAZARD. THE FORD DEALERSHIP WOULD NOT HELP ME RESOLVE THIS PROBLEM AND I HAVE A VEHICLE THAT CAN NOT BE DRIVEN.

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