NHTSA Complaint #11164045 — 2016 CHEVROLET SUBURBAN

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11164045
Vehicle	2016 CHEVROLET SUBURBAN
Component	STEERING
Date of Incident	December 21, 2018
Date Filed	December 29, 2018
Mileage	37,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

WHILE DRIVING MY VEHICLE WITH MY CHILDREN INSIDE I HAPPEN TO EXPERIENCE PROBABLY THE WORST EXPERIENCE WHILE DRIVING. I GOT A ERROR MESSAGE ON MY SCREEN "POWER STEERING DRIVE WITH CARE" AT 50 MPH. I ALMOST CAUSED AN ACCIDENT WITH THIS. THIS IS A HUGE SAFETY CONCERN. PROBLEM STARTED AT 37,500 MILES. I HAVE BEEN READING COMPLAINTS AND RECALLS AND THEY ALL STATE 2015S AND BELOW WITH THIS PROBLEM. THIS ISSUE IS ACROSS ALL VEHICLES IN THE CHEVY LINEUP. FOUND A VIDEO ON YOUTUBE TO SEE IF IT WERE A SIMPLE FIX AND IT DID "FIX" TEMPORARILY". PROBLEM CAME BACK EVEN WORSE. TOOK VEHICLE TO DEALER AND I AM OUT OF WARRANTY AND THEY WANT $2500 FOR THE PART (ELEC. POWER STEERING PUMP & INSTALLATION). THERE ARE NO ERROR CODES DTC SHOWING WHEN PLUGGED TO OBD PORT. LOOKING FOR A RESOLUTION FROM THE MANUFACTURER AS THIS IS A HUGE CONCERN AND FOR MY FAMILY.

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