NHTSA Complaint #11163873 — 2015 FORD ESCAPE

I HAVE A FLAT TIRE. WHEN GOING TO CHANGE IT, I FOUND THAT THE LUG WRENCH WOULD NOT FIT THE LUG NUTS ON THE WHEELS. I WAS TOLD AT THE FORD DEALER THAT THE LUG NUTS SWELLED SO THE LUG WTENCH WOULD NO LONGER FIT THE LUGS PREVENTING THE TIRE FROM BEING REMOVED. I FEEL THIS IS A SAFETY HAZARD SINCE YOU CAN'T CHANGE THE TIRE. I WAS STUCK ON THE SIDE OF A MAJOR HIGHWAY FOR OVER 3 HOURS WAITING FOR ASSISTANCE AND HAD TO PURCHASE NEW LUG NUTS FOR MY CAR BECAUSE THEY WERE CHEWED UP GETTING THEM REMOVED. THEY WERE ALSO HARD TO TIGHTEN WHEN PUTTING ON THE SPARE TIRE.