NHTSA Complaint #11163656 — 2008 MERCEDES BENZ C300

WE HAVE BEEN WAITING SINCE THE START OF THE NHTSA RECALL OF MERCEDES-BENZ C300S FOR FAULTY AIRBAGS FOR THE APPROPRIATE REPLACEMENT. I BELIEVE THIS HAS BEEN ABOUT TWO YEARS SINCE WE RECEIVED OUR FIRST NOTICE. LAST WEEK WE RECEIVED A NOTICE FROM OUR DEALERSHIP THAT THE PART WAS IN AND THAT WE SHOULD SCHEDULE OUR FREE REPAIR. HOWEVER, TODAY, WHEN MY HUSBAND BROUGHT THE CAR IN FOR SERVICE HE WAS TOLD THAT THE PART WAS NOT AVAILABLE. THIS HAS BEEN GOING ON FOR SOME TIME AND THE PURPOSE OF THIS EMAIL IS TO INFORM NHTSA THAT MBUSA AND MB OF MIAMI ARE CONTINUING TO FULFILL THEIR OBLIGATIONS UNDER FEDERAL AUTO SAFETY LAWS. WE ARE BOTH DISGUSTED BY THE LENGTH OF TIME THIS PROCESS HAS TAKEN AND WE WANT SOMETHING TO BE DONE TO ENSURE THAT OUR CAR'S AIRBAG SYSTEM IS PROPERLY REPAIRED.