NHTSA Complaint #11163284 — 2014 FIAT 500E

MY ELECTRIC FIAT 500E (2014) USED TO BE AMAZING. THEN FIAT MADE ME GO TO A DEALER TO GET A SOFTWARE UPDATE AS PART OF A RECALL. I GOT THE SOFTWARE UPDATE IN NOVEMBER 2018. EVER SINCE THEN, WHILE I'M DRIVING, THE AMOUNT OF MILES REMAINING ON MY ELECTRIC BATTERY DROPS BY AS MUCH AS 15 PERCENT SUDDENLY, ACCORDING TO MY DASHBOARD NUMBERS. IN OTHER WORDS, I'LL BE ON THE HIGHWAY DRIVING 65 MPH, AND SUDDENLY MY CAR WILL TELL ME I AM ALMOST OUT OF ELECTRIC POWER WHICH MEANS MY CAR MIGHT SUDDENLY STOP ON THE HIGHWAY AND GET HIT BY OTHER CARS. I HAVE TALKED TO THE FIAT DEALERSHIP WHICH PERFORMED THE UPDATE. THEY SAID THEY CAN'T HELP. I HAVE TALKED TO THE CHRYSLER FIAT RECALL DIVISION WHICH FORCED ME TO GET THIS SOFTWARE UPDATE WHICH HAS RUINED MY FIAT AND ENDANGERS MY LIFE. I HAVE TALKED WITH THEM FOUR TIMES ON THE PHONE. THEY PRANKED ME BY TELLING ME TO CALL BACK ANOTHER TIME AND TALK TO A 'LEVEL 1' REPRESENTATIVE. A LEVEL 1 REPRESENTATIVE, I FOUND OUT, IS ANYONE WHO ANDWERS THE PHONE AND THOSE WORKERS SAY THEY CANNOT HELP ME AND I MIGHT AS WELL KEEP DRIVING THIS DEATH TRAP CAR. I ASKED IF I COULD HAVE THE SOFTWARE UPDATE REVERSED. THEY SAID NO. I ASKED IF THEY COULD LOOK AT MY CAR BATTERY. THEY SAID NO. THEY FORCED THIS WORSENING OF MY CAR ON ME AND NOW I HAVE NO RECOURSE BUT TO KEEP DRIVING IT AND WAIT TO DIE IN IT. I GUESS? COULD YOU PLEASE LOOK INTO THIS. THANK YOU.