NHTSA Complaint #11163237 — 2018 AUDI A3 CABRIOLET

WHEELS issue reported to NHTSA

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Complaint Details

ODI Number 11163237
Vehicle 2018 AUDI A3 CABRIOLET
Component WHEELS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

HI, I BOUGHT AN AUDI A3 2018 ON NOVEMBER 2017 FROM AUDI OF ROCHESTER HILLS, MICHIGAN.SINCE THEN I HAVE HAD ISSUES WITH THE ORIGINAL PIRELLI TIRES IN THE CAR. TWO INCIDENTS HAPPENED WITHIN A SPAN OF 1 YEAR WHERE THE TIRE WAS DAMAGED ON THE SIDE WALL AND AND IT WAS IRREPLACEABLE SO I HAD TO GET A NEW TIRE WITHIN FEW MONTHS OF BUYING THE CAR. ON DEC 15, 2018 I LOST TIRE PRESSURE WHILE DRIVING IN SHELBY TOWNSHIP, MICHIGAN AND WHEN I TOOK THE CAR TO THE DEALER I WAS TOLD THAT THERE WAS SIDEWALL DAMAGE. ON MAY 31, 2018 I WENT OVER A POTHOLE AT THE INTERSECTION OF HURONTARIO & EGLINTON IN MISSISSAUGA ONTARIO, WHERE ONE OF THE TIRE GOT PUNCTURED (COMPLAINT FILED WITH CITY OF MISSISSAUGA, TRANSPORT CANADA AND PICTURE ATTACHED). I TOOK IT TO A MECHANIC SHOP AND THEY SAID THAT I'LL HAVE TO REPLACE THE TIRE AS THEY COULDN'T FIX THE TIRE BECAUSE THE SIDE WALL WAS DAMAGED. ONCE I GOT BACK TO MICHIGAN I GOT A NEW TIRE AT THE DEALERSHIP AND I ASKED BOTH THE DEALERSHIP AND PIRELLI ABOUT THE QUALITY OF THE TIRES BUT WAS TOLD THIS IS WHAT THE SUPPLIER (PIRELLI) SUGGESTED FOR THE A3. I WAS TOLD AT THE DEALERSHIP THAT THIS IS AN ISSUE WITH THE LOW PROFILE TIRES ON THE AUDI CARS. IF THE DEALERSHIP IS AWARE OF THE ISSUES THEN THIS SHOULD BE COMMUNICATED BACK TO THE OEM AS WELL AS THE SUPPLIER. THIS IS PART OF THE QUALITY AND SAFETY STANDARDS THAT DEALERSHIP SHOULD BE PROVIDING TO THE CUSTOMERS. WITHIN A YEAR I HAD TO PAY FOR TIRES BECAUSE THE QUALITY IS NOT GOOD ENOUGH TO HANDLE POTHOLES? THE ISSUE HAPPENED IN LOW SPEED FOR ME SO I WAS ABLE TO STEER THE VEHICLE TO SAFETY. IF THIS HAD HAPPENED ON A HIGHWAY, IT COULD HAVE BEEN A DANGEROUS SITUATION. THANK YOU FOR YOUR CONSIDERATION.

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