NHTSA Complaint #11163058 — 2011 DODGE CHARGER

I AM WONDERING IF I HAVE ANY FURTHER ACTIONS THAT ARE AVAILABLE TO ME FOR A RECALL SITUATION. MY CAR HAD A RECALL FOR THE TIMING CHAIN AND I HAD THE RECALL PERFORMED IN 2014. A FEW WEEKS AGO WHILE ON THE HIGHWAY DURING RUSH HOUR IN A SNOW STORM THE TIMING CHAIN FAILED AND DESTROYED MY ENGINE. I HAD SECONDS TO NEGOTIATE MY LANE AND GET TO SAFETY WHICH I COULD NOT. THE BACK OF MY VEHICLE WAS STILL STICKING OUT OF THE RIGHT LANE. I WAS INFORMED BY THE STATE PATROL I CAUSED SEVERAL ACCIDENTS BEHIND ME AND MY VEHICLE WAS ALSO ALMOST STRUCK BY A SEMI TRUCK. I DO NOT DRIVE MY VEHICLE YEAR ROUND SO BETWEEN 2014 AND NOW THE VEHICLE HAD LESS THAN 20,000 MILES PUT ON IT WITH THE NEW TIMING CHAIN. I CONTACTED DODGE AND THEY INFORMED ME THE NEW TIMING CHAIN HAD A WARRANTY OF ONLY 2 YEARS SO ALL SUBSEQUENT DAMAGE WAS MY RESPONSIBILITY. I AM MAKING THE ASSUMPTION THE CORRECT CHAIN WAS NOT PUT ON MY VEHICLE DURING THE RECALL REPAIR OR WAS NEVER CHANGED AT ALL. THE VEHICLE HAD A TOTAL OF 54,000 MILES ON IT AND ACCORDING TO ALL THE FORUMS, THIS IS TYPICALLY WITHIN THE MILEAGE THE CHAIN FAILS AND UNDER THE EXACT CONDITIONS OF WHICH I WAS DRIVING. THE VEHICLE HAS BEEN WELL MAINTAINED AND HAS NO EXTENUATING CIRCUMSTANCES THAT SHOULD HAVE LED TO A CATASTROPHIC ENGINE FAILURE. NOW DODGE WANTS TO CHARGE ME $5,000 FOR THE ENGINE REPAIR WHICH WAS CAUSED FROM THE TIMING CHAIN THEY SUPPOSEDLY INSTALLED.