NHTSA Complaint #11162669 — 2012 TOYOTA PRIUS

IN EARLY OCTOBER I RECEIVED A RECALL NOTICE FROM TOYOTA FOR A "FAILSAFE DRIVING MODE" HYBRID SYSTEM FAULT THAT COULD CAUSE THE VEHICLE TO "STALL" INCREASING THE POSSIBILITY OF VEHICLE CRASH DURING CRITICAL DRIVING CONDITIONS. IT STATED I WOULD BE NOTIFIED WHEN THE FIX WAS AVAILABLE. 2 1/2 MONTHS LATER, I'VE YET TO HEAR FROM TOYOTA AND MY DEALERSHIP STATES THEY HAVE NOT RECEIVED REMEDY PARTS OR PROCEDURES FROM TOYOTA. ALL THEY COULD DO WAS GIVE ME A PHONE NUMBER AT TOYOTA CORPORATE. I CALLED THE NUMBER AND THE PERSON HAD NO FURTHER INFORMATION ON WHEN A FIX FOR THE PROBLEM WOULD BE AVAILABLE. SHE STATED THE ORIGINAL NOTICE STATED A TIME FRAME OF 2-3 MONTHS; IN FACT, IT DOES NOT CONTAIN ANY TIME PERIOD INDICATION. IT IS INAPPROPRIATE FOR FIX FOR SOMETHING OF THIS POTENTIAL MAGNITUDE TO TAKE SO LONG. I'M CONCERNED THAT TOYOTA, AS THEY HAVE DONE WITH OTHER RECALL ISSUES, IS MERELY DELAYING TO AVOID COSTS OF IMPLEMENTING THE FIX AND ENDANGERING ALL OWNERS FURTHER THAN THEY ALREADY HAVE. THE LADY STATED I COULD CONTACT THE DEALERSHIP ABOUT PROVIDING A RENTAL VEHICLE DURING THE PERIOD, SOMETHING THE DEALERSHIP HAS DENIED THEY WILL DO. I BOUGHT MY VEHICLE TRUSTING TOYOTA WOULD STAND BEHIND THE VEHICLE AND THEY ARE FAILING TO DO SO.