NHTSA Complaint #11162660 — 2016 FORD F-150

F150 FROZEN DOOR LATCHES. DURING WEATHER TEMPERATURES BELOW 30 DEGREES F, THE DOORS UNLOCK AND OPEN BUT DO NOT LATCH WHEN YOU TRY TO CLOSE THE DOOR. THIS HAPPENS WHILE THE TRUCK IS STATIONARY, AND HAPPENS INTERMITTENTLY. WHEN IT HAPPENS, I SOMETIMES I HAD TO DRIVE TO WORK WHILE HOLDING THE DRIVER'S DOOR CLOSED WITH 1 HAND AND STEERING WITH THE OTHER. OTHER TIMES PUSHING DOWN ON THE LOCK ROD AND CLOSING THE DOOR WILL HOLD IT CLOSED. AFTER A 25 MINUTE DRIVE, THE LATCHES THAW OUT AND WORK. THIS HAS HAPPENED ON ALL 4 DOORS OF THE TRUCK. I'VE HAD THE TRUCK BACK TO THE DEALER 4 TIMES DURING THE PAST 2 WINTERS WHILE THEY ATTEMPTED TO REPAIR THE ISSUE. I HAD THE RECALL (TSB 16-0155) DONE AND THE PROBLEM CAME BACK 3 DAYS LATER. WHEN I CALLED TO REPORT THAT THIS DIDN'T SOLVE THE ISSUE, I WAS INSTRUCTED TO CALL FORD AND OPEN A CASE NUMBER. I OPENED CASE NUMBER "CAS-(XXXXX)" BUT I DIDN'T GET ANY FOLLOW UP FROM FORD. I WAS INSTRUCTED TO CALL MY SERVICE DEPARTMENT WHO TOLD ME THEY DON'T HAVE A FIX. I HAD THE LATEST RECALL (18N03) DONE ON NOVEMBER 28, 2018 AND THE PROBLEM CAME BACK ON DECEMBER 19, 2018. I REPORTED THIS TO THE SERVICE DEPARTMENT AND WAS TOLD THAT THEY WILL CONTACT FORD AND GET BACK TO ME. I'VE LOST MY CONFIDENCE IN FORD REGARDING THIS ISSUE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).