NHTSA Complaint #11162516 — 2012 TOYOTA HIGHLANDER

TL* THE CONTACT OWNS A 2012 TOYOTA HIGHLANDER. WHILE THE CONTACT WAS BACKING THE VEHICLE OUT OF THE DRIVEWAY, A POPPING NOISE WAS HEARD FROM THE STEERING COLUMN. THE NOISE OCCURRED FOR AT LEAST SIX MONTHS AND WAS BECOMING MORE FREQUENT. THE CONTACT SCHEDULED AN APPOINTMENT WITH THE DEALER (MCGEORGE TOYOTA, 9319 W BROAD STREET, HENRICO, VA 23294) TO HAVE THE VEHICLE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 126,987. *TT CONSUMER STATED NOISE WAS DIAGNOSED AS INTERMEDIATE STEERING SHAFT. VEHICLE WAS REPAIRED.*JB