NHTSA Complaint #11162330 — 2015 KIA SORENTO

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11162330
Vehicle	2015 KIA SORENTO
Component	ENGINE
Date of Incident	December 13, 2018
Date Filed	December 18, 2018
Mileage	90,600 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

TL* THE CONTACT OWNS A 2015 KIA SORENTO. EVER SINCE THE CONTACT PURCHASED THE VEHICLE SIX MONTHS AGO, THERE HAD BEEN AN ABNORMAL TAPPING SOUND COMING FROM THE ENGINE. ALSO, THE STEERING WHEEL MADE A LOUD POPPING NOISE THAT CAUSED IT TO VIBRATE. THE FAILURES OCCURRED UPON STARTING THE VEHICLE. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO FRIENDLY KIA (5819 US-19, NEW PORT RICHEY, FL 34652), BUT WAS NOT DIAGNOSED OR REPAIRED. THE STAFF STATED THAT THEY WERE TOO BUSY TO ASSIST. THE MANUFACTURER ADVISED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 90,600.

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