NHTSA Complaint #11162010 — 2011 MAZDA CX-7 SUSPENSION

Complaint Details

ODI Number	11162010
Vehicle	2011 MAZDA CX-7
Component	SUSPENSION
Date of Incident	May 15, 2018
Date Filed	December 17, 2018
Mileage	152,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I RECEIVED A RECALL NOTICE FOR BALL JOINTS HOWEVER NO PARTS WERE AVAILABLE AT THE TIME TO CORRECT THE PROBLEM. WAITED OVER A YEAR AND THE BALL JOINT LET GO SO I WAS UNABLE TO DRIVE MY MAZDA. I TOOK IT TO THE REPAIR SHOP AND HAD IT FIXED. 3 MONTHS LATER I RECEIVED A NOTICE FROM MAZDA THAT THE PARTS WERE IN. I CALLED MAZDA 3 TIMES ASKING FOR A REIMBURSEMENT AS I HAD TO PAY OUT OF MY OWN POCKET FOR A RECALL THAT THEY WERE UNABLE TO FIX. I HAVE NOT RECEIVED ANY CALLS BACK. I WOULD LIKE TO BE COMPENSATED FOR MY OUT OF POCKET COSTS TO REPAIR THE BALL JOINTS.

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