NHTSA Complaint #11129812 — 2011 MAZDA CX-7 SUSPENSION

Complaint Details

ODI Number	11129812
Vehicle	2011 MAZDA CX-7
Component	SUSPENSION
Date of Incident	March 20, 2018
Date Filed	September 17, 2018
Mileage	79,873 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

IN MARCH 20, 2018 I HAVE RECEIVED A SAFETY RECALL LETTER FROM MAZDA (PO BOX 1091, ROYAL OAK, MI 48068); SAFETY RECALL 9716H, NHTSA CAMPAIGN NO. 16V-593. I CALLED THE SERVICE DEPARTMENT, SUBURBAN MAZDA, 37911 GRAND RIVER AVE., FARMINGTON HILLS MI 48335 (248-471-0800) WHERE THE SERVICE MANAGER INFORMED ME ABOUT NON AVAILABILITY OF THE REQUIRED PART AT THAT TIME (04-18-2018). MANAGER STATED ONCE THE SERVICE DEPARTMENT WILL RECEIVE THE PART THEY WILL CONTACT ME TO PERFORM THE REPAIR. AS OF TODAY (SEPT. 17, 2018) THE MAZDA, SUBURBAN IMPORTS OF FARMINGTON HILLS, SERVICE DEPARTMENT DID NOT NOTIFY ME ABOUT AVAILABILITY OF THE PART AND THE SCHEDULING OF THE REPAIR. *TR

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