NHTSA Complaint #11161949 — 2013 JEEP GRAND CHEROKEE

SEATS issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

1 Injury

Complaint Details

ODI Number	11161949
Vehicle	2013 JEEP GRAND CHEROKEE
Component	SEATS
Date of Incident	December 16, 2018
Date Filed	December 17, 2018
Mileage	80,500 miles
Crash	No
Fire	No
Injuries	1
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WE WERE DRIVING DOWN A COUNTRY ROAD AT ROUGHLY 20MPH, MY WIFE WAS IN THE PASSENGER SEAT WHEN OUT OF NOWHERE THE HEAD REST EXPLODED AND INJURED MY WIFE IN THE BACK OF THE HEAD WITH SOME SERIOUS FORCE. AFTER PULLING OVER AND INSPECTING THE ISSUE I NOTICED THE HEAD REST'S PLASTIC BRACKET HOLDING IT ON HAD FAILED AND BROKE IN HALF. I BELIEVE THIS IS A FEATURE FOR A REAR END COLLISION BUT WE HAVE NEVER BEEN IN AN ACCIDENT IN THIS VEHICLE, ESPECIALLY NOT WHEN THE HEAD REST EXPLODED.

Related Complaints for the 2013 JEEP GRAND CHEROKEE

Other SEATS Complaints

#11709447 — January 7, 2026 — Active head restraint deployed on drivers side while auto was moving in parking lot. This unexpected event made the d...

#11682227 — August 21, 2025 — Hello, I am reporting failure on the 2013 Jeep Grand Cherokee in which the drivers side headrest activated while the...

#11679670 — August 10, 2025 — Passenger headrest popped out while driving downs the road. No accident bump or anything visible set it off. It pun...

#11651189 — March 27, 2025 — Front passenger side headrest clips faulted causing the headrest to eject. Took it to the dealership and was quoted o...

#11609705 — August 20, 2024 — Passenger seat headrest exploded and hit my wife in the head/ear/neck and now she is in a lot of pain. This is the mo...

Recent Complaints for the 2013 JEEP GRAND CHEROKEE

#11709362 — AIR BAGS — January 7, 2026 — My son was hit head on in a very serious accident and his airbag on driver side didn’t fully deploy resulting in inju...

#11709362 — SEAT BELTS — January 7, 2026 — My son was hit head on in a very serious accident and his airbag on driver side didn’t fully deploy resulting in inju...

#11705410 — ENGINE — December 16, 2025 — Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, sw...

#11705410 — FUEL/PROPULSION SYSTEM — December 16, 2025 — Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, sw...

#11705410 — UNKNOWN OR OTHER — December 16, 2025 — Was driving on highway going 60 miles following traffic my car suddenly stalled took me a little bit to pull over, sw...