NHTSA Complaint #11161335 — 2015 BMW X3

I AM WRITING THIS LETTER TO COMPLAINT THE RIDICULOUS EXPERIENCE WITH BMW. I BOUGHT MY BMW X3 2015 BRAND NEW FROM P & W BMW DEALER ON DEC 16, 2014. I DO NOT HAVE ANY PROBLEM UNTIL SIX MONTHS AGO. MY COMFORT ACCESS FEATURE IS BROKEN. ON 06/18/2018 I WENT TO SEWICKLEY BMW TO COMPLAINT ABOUT MY COMFORT ACCESS NOT WORKING PROPERLY, THEY DID NOT DO ANYTHING. THEN AGAIN ON 08/30/2018 I WENT TO SEWICKLEY BMW AGAIN, THIS TIME THEY CLAIM THAT IT MIGHT BE THE KEY FOB BATTERY. SO, I PURCHASED BATTERY FROM AMAZON AND REPLACED THEM. THEY ARE STILL NOT WORKING. ON NOV 26 2018, I WENT TO P & W BMW, THEY ONLY GAVE SOME SUGGESTIONS AND NO ANY REPAIR ATTEMPT. ON DEC 4 2018 I BROUGHT MY CAR TO P & W BMW AGAIN AND STILL NOTHING. THEY ARE STILL NOT BE ABLE TO FIX IT. I COMPLAINT TO BMW CUSTOMER RELATIONS MANY TIMES. THEY CLAIM THAT DEALER IS ONLY PLACE CAN DO ANYTHING FOR ME. I COMPLAINT TO P & W BMW SERVICE DIRECTOR TONY DAVE, THEY CLAIM THEY CAN'T DO ANYTHING IF BMW IS NOT AUTHORIZED. BASICALLY, NOBODY WANTS TO DO ANYTHING TO FIX THE PROBLEM. I TRIED TO TALK TO TECHNICIAN TO HELP THEM TROUBLESHOOTING, NOBODY WANTS TO TALK TO ME. I AM SO AMAZED THAT THEY ARE HOPING NOT DOING ANYTHING WILL FIX MY PROBLEM OR JUST BLAME USER WILL WORK. I HAVE ATTACHED MY SERVICE INVOICE AND VIDEO FOR YOUR REVIEW.