NHTSA Complaint #11161216 — 2013 AUDI Q5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11161216
Vehicle 2013 AUDI Q5
Component ENGINE
Date of Incident
Date Filed
Mileage 97,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

41 DAYS AFTER PURCHASING WELL CARED FOR, USED Q5, BEGAN EXPERIENCING ROUGH RIDE OVER HIGHWAY STRETCH, WITH INTERMITTENT EPC LIGHT AND CONSTANT CHECK ENGINE LIGHT. ENGINE ALSO REVVED AT STAND STILL AND VIBRATED. UNKNOWING OF CURRENT CLASS ACTION LAWSUIT INVOLVING THE TIMING CHAIN, TOOK THE VEHICLE TO A LOCAL MECHANIC. MECHANIC INDICATED THE TIMING CHAIN HAD BEEN STRETCHED BEYOND SAFE USE AND THE TIMING CHAIN AND TENSION ADJUSTER NEEDED TO BE REPLACED ($2600). FOLLOWING THOSE REPAIRS, I WAS INFORMED THAT DUE TO THE DAMAGED TIMING CHAIN, THE CAM SHAFT WAS ALSO NOT FUNCTIONING CORRECTLY WHICH REQUIRED REPLACEMENT AS WELL AS THE CAMSHAFT POSITIONING SENSOR. (NEW COST - $4900) FOLLOWING THOSE REPAIRS, THE ISSUE STILL REMAINS. MECHANIC BELIEVES THE ISSUE IS NOW OIL PRESSURE LEAVING THE CAM SHAFT DUE TO A LIKELY ISSUE WITH THE NON-RETURN VALVE LEAVING THE CAMSHAFT BRIDGE. THIS PRESSURE PREVENTS PROPER FUNCTION OF THE VARIABLE VALVE TIMING, CAUSING A VIBRATION AND ROUGH RIDE. MECHANIC OFFERED TO REPLACE NON-RETURN VALVE (ADDITIONAL $3000) BUT CAN'T BE CONFIDENT THAT IT WILL ALLEVIATE THE PROBLEM. ADDITIONAL OPTION WAS TO REPLACE ENGINE BEGINNING AT $7000.00. WORKING WITH AUDI SERVICE TO SCHEDULE TIME TO ADDRESS PREVIOUS RECALL ISSUE (COOLANT PUMP) WHEN THEY WILL TAKE A LOOK AT THE ENGINE ISSUE AND EXPLAIN OPTIONS. CLASS ACTION LAWSUIT OPT-INS WERE DUE BY 10/13/18, 11 DAYS AFTER I PURCHASED THE VEHICLE, 30 DAYS BEFORE I BEGAN HAVING ISSUES.

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