NHTSA Complaint #11161191 — 2007 TOYOTA PRIUS

TOYOTA SENT THE EXTENDED WARRANTY NOTICE ON THE COMBINATION METER TO THE WRONG ADDRESS; THEREFORE, I COULD NOT "CONNECT THE DOTS" REGARDING MY DASHBOARD BLACKOUT--MEANING I THOUGHT IT WAS QUIRKY, NOT A DOCUMENTED PROBLEM WITH THE COMBINATION METER. MY 2007 PRIUS WITH ONLY 35,000 MILES ON IT NEEDS A REPLACEMENT COMBINATION METER BUT TOYOTA WILL NOT PAY FOR IT--CLAIMING IT PROVIDED AN EXTENDED WARRANTY. MY RESPONSE IS: SO WHAT? I AM DRIVING A DANGEROUS VEHICLE WHICH DOES NOT INDICATE THE SPEED I'M DRIVING, THE GAS SUPPLY, THE WARNING LIGHTS, AND BACKUP CAMERA. I HAVE HAD THE REQUISITE SERVICES OVER THE YEARS AND THE PROBLEM IS CLEARLY A DEFECT IN TOYOTA'S MANUFACTURING AND SUPPLY CHAIN. IF TOYOTA REALLY CARES ABOUT THE CUSTOMER, WHY WON'T TOYOTA TAKE RESPONSIBILITY FOR THE FAILING PART AND REPAIR MY PERILOUS VEHICLE? THE SITUATION IS DANGEROUS! I CAN'T LOCK THE CAR, KNOW FOR SURE WHEN IT IS TURNED OFF, SEE THE WARNING LIGHTS, KNOW IF THE AIRBAG ALERT IS LEGIT--NON-FUNCTIONAL ALL. TO REPLACE THE FAILED PART WILL COST NEAR $1000, MY MONTHLY SOCIAL SECURITY. THINK ABOUT THIS PRICETAG, TOYOTA HEADQUARTERS AND LOCAL DEALERSHIPS. MY SAFETY IS SEVERELY JEOPARDIZED. PLEASE WORK TO RECALL THESE IMPACTED VEHICLES. THAT MY PRIUS HAS BEEN SERVICED EVERY SINGLE YEAR ACCORDING TO SCHEDULE, THAT THIS MYSTERIOUS DARK SCREEN HAS BEEN POPPING UP FOR YEARS, AND THAT TOYOTA SENT THE NOTICE OF EXTENDED WARRANTY TO THE WRONG ADDRESS SHOULD DEMONSTRATE WHERE THE CULPABILITY LIES. TOYOTA SHOULD TAKE OWNERSHIP OF THIS DANGEROUS SITUATION AND FIX ALL THE DEFECTIVE VEHICLES--BEHAVIOR WHICH DEMONSTRATES THE COMPANY TRULY CARES ABOUT ITS CUSTOMERS!