NHTSA Complaint #11184826 — 2007 TOYOTA PRIUS

IN FEB 2018 I NOTICED THAT SEVERAL LIGHTS CAME ON IN MY CAR THE VSC, ABS, AND PRESSURE SENSOR LIGHT LIT UP. ALSO THE BRAKE INDICATOR LIGHT. I HAD RECENTLY WENT FOR AND INSPECTION ON MY CAR IN JAN AND HAD BRAKES REPLACED AT MY LOCAL MONROE PRIOR TO THIS HAPPENING SO I QUESTIONED THEM ON WHAT ALL THE LIGHTS MEANT AND THEY LOOKED ON LINE AND SAW THAT THERE WAS A RECALL ON THE BRAKE ACTUATOR FOR MY CAR. THEY ADVISED ME TO GO TO THE TOYOTA DEALER. I WENT TO THE DEALER IN A FEW WEEKS LATER IN MAR AND THEY EXPLAINED THAT THERE WAS A LETTER SENT TO PRIUS OWNERS STATING THEY EXTENDED THE WARRANTY ON BRAKE ACTUATORS UNTIL END OF 2017. THEY HAVE IT IN TWO PHASES, AND IT'S UNLIMITED MILES UNTIL DEC 2017 FOR THE FIRST PHASE, THEN AFTER THAT IT'S 150K MILES/10 YEARS. IT ALSO SAYS THE RED TRIANGLE LIGHT MUST BE ON FOR IT TO BE COVERED (IN OTHER WORDS, IT'S ONLY COVERED IF IT FAILS.) I NEVER RECEIVED THIS LETTER AND THE EXCEED THE 150K MILES BY 5K AND YEARS. THE CSR REP SAID HE WOULD SHE IF THEY COULD HONOR IT BEING THAT IT WAS SO EARLY IN THE 2018 YEAR ONLY A FEW MONTHS PASS THE DEADLINE BUT THE MANAGER ON SITE DECLINED AND TOLD ME TO CONTACT TOYOTA CUSTOMER CARE. THE DEALER QUOTED ME $3,500.00 TO GET THIS REPLACED. I CONTACTED TOYOTA AND OF COURSE THEY SAID THERE IS NOTHING THEY COULD DO BECAUSE THE LETTER STIPULATED A SPECIFIC TIME FRAME OF SERVICE. MY ISSUE IS THAT I #1 NEVER RECEIVED A LETTER ABOUT THIS RECALL/EXTENDED WARRANTY #2 I BROUGHT THIS CAR AT A DEALER CERTIFIED PRE-OWNED TOYOTA DEALER SO THEY SHOULD OF UPDATED MY INFO IN THE SYSTEM (ADDRESS, EX.) #3 MY CAR IS A ELECTRICAL CAR AND NEEDED THIS FIX TO OPERATE PROPERLY... I FEEL LIKE I'M BEING PUNISHED ABOUT A DEFECT UNDISCLOSED TO ME WHICH NOW IS A HEFTY COST. #4 MY ISSUE HAPPEN 2-3 MONTHS AFTER STILL NOT FAR OFF. I'M FILING A COMPLAINT IN HOPES OF FINDING HELP TO RESOLVE THIS ISSUE. .