NHTSA Complaint #11160701 — 2014 VOLVO XC90

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11160701
Vehicle 2014 VOLVO XC90
Component ENGINE
Date of Incident
Date Filed
Mileage 5,200 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

PURCHASED 2014 XC 90, 5,200 MILES ON IT MARCH 2018. STEERING WHEEL VIBRATION ISSUE REPORTED BY ME 5/2018 .IT DOESN'T MATTER IF IT IS IN NEUTRAL,DRIVE,REVERSE WITH THE BRAKE DEPRESSED. WHEN TURNING THE STEERING WHEEL LEFT OR RIGHT,IT VIBRATES. NOW FEELING MORE VIBRATIONS FROM ENGINE/STEERING WHEEL WHEN ACCELERATING. VOLVO USA/SWEDEN TECHS HAVE BEEN INVOLVED. IT IS NOW DEC. 2018. MOTOR/TRANSMISSION MOUNTS,STEERING WHEEL OSCILLATOR,POWER STEERING PUMP/PULLEY REPLACED,ENGINE TORQUE MOUNTS ADJUSTED.BEING TOLD THIS IS "CHARACTERISTIC" OF THIS ENGINE.BETWEEN 2008 TO 2014 THE 2.3L ENGINE, WHICH WAS ORIGINALLY DESIGNED FOR THE LANDROVER, WAS NOT DESIGNED FOR THE XC. THE ENGINE CABIN WAS DESIGNED FOR THE 5 CYC. VOLVO HAS DETERMINED THERE IS NOTHING ELSE THAT CAN BE DONE TO CORRECT THE VIBRATION, PERIOD. THEY SAY NO SAFETY,ENGINE, TRANSMISSION, DRIVE TRAIN CONCERNS. I'M CHAGRINED THIS IS ACCEPTABLE TO THEM. HAS BEEN SERVICED 9 DIFFERENT TIMES BETWEEN 5/18 TO 12/18. VOLVO HAS BEEN PAYING FOR ALL CHARGES SINCE FIRST REPORTED EVEN THOUGH IT HAS BEEN OUT OF WARRANTY. NOT SURE WHAT ELSE TO DO? THANKS FOR ANY SUGGESTIONS. KEN

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