NHTSA Complaint #11157239 — 2016 FORD EXPLORER

2016 FORD EXPLORER LIMITED 40K MILES, IDENTIFIED MY STEERING WAS LOCKED UP 3 WEEKS AGO, I ATTRIBUTED IT TO SEVERE COLD TEMPERATURES. I CONTACTED THE DEALERSHIP AND THEY ADVISED THEY CANNOT TROUBLESHOOT UNTIL IT HAPPENS AGAIN. FRIDAY NIGHT 12/7/18 WHILE DRIVING IN RUSH HOUR TRAFFIC ON A ONE WAY SLUSH COVERED ROAD, I LOST THE ABILITY TO STEER MY VEHICLE. I HAD TO MANUALLY STEER MY VEHICLE TO SAFETY, IT WAS INCREDIBLY DANGEROUS AND SCARY.I WAS ABLE TO PULL IT ONTO A SIDE STREET AND IT HAD TO BE TOWED TO THE DEALERSHIP. I AM THANKFUL I WAS NOT GOING ANY FASTER THAN 30MPH WHEN THIS HAPPENED. I HAVE FOUND 71 REPORTED INCIDENTS WITH FORD EXPLORERS OF THIS YEAR LOSING STEERING AMONG OTHER MAJOR PROBLEMS. I AM WAITING A CALL FROM THE DEALERSHIP AND CONTACTING FORD IN THE INTERUM.