NHTSA Complaint #11157225 — 2017 FORD F-250

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11157225
Vehicle	2017 FORD F-250
Component	STRUCTURE:BODY
Date of Incident	December 1, 2017
Date Filed	December 10, 2018
Mileage	10,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

UNCOMMANDED TAILGATE OPENING. TAIL GATE OPENS AND DROPS ALL BY ITSELF. THIS HAPPENS SPORADICALLY BUT PERSISTENTLY. FORD DEALER HAS BEEN UNABLE TO FIX, AFTER REPEATED SERVICE VISITS INCLUDING INVOLVEMENT OF FORD FACTORY TECHNICIANS. UNCOMMANDED OPENING MOST FREQUENTLY OCCURS WHEN SHIFTING TO REVERSE, RELEASING PARKING BRAKE AND/OF SHIFTING INTO DRIVE. THIS HAS BEEN GOING ON FOR ALONG TIME, MONTHS AND MONTHS. DEALER PERFORMED WORK CALLED FOR BY 10/17 TECH SERVICE BULLITEN, DIDNT FIXIT. HAS REPLACED WIRING HARNNESS, RELEVANT SWITCHES, CHECKED AND RECHECKED ALL CONNECTIONS AND REPLACED MASTER CONTROL MODULE...NONE OF ALL THAT WORKED. THIS IS DANGEROUS AS YOU DONT KNOW WHEN TAILGATE IS OPEN. FORD HAS A SERIOUS PROBLEM WITH THIS AND FACTORY SEEMS COMPLETELY DISMISSIVE OF THE ISSUE. THIS PROBLEM HAS BEEN GOING ON FOR MONTHS AND MONTHS.

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