NHTSA Complaint #11156879 — 2011 TOYOTA AVALON VISIBILITY/WIPER

Complaint Details

ODI Number	11156879
Vehicle	2011 TOYOTA AVALON
Component	VISIBILITY/WIPER
Date of Incident	November 28, 2018
Date Filed	December 7, 2018
Mileage	89,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

THE REAR SUNSHADE IS STUCK IN THE UPRIGHT POSITION WITHOUT BEING ACTIVATED AND DOES NOT GO DOWN WHEN THE CAR IN PUT IN REVERSE. THIS IS A VERY DANGEROUS AND POTENTIALLY FATAL SITUATION AT NIGHT WHEN VISIBILITY IS POOR. THERE ARE A PLETHORA OF COMPLAINTS ABOUT THE SUNSHADE ON THE INTERNET. WHEN I ASKED THE DEALERSHIP HOW MUCH IT WOULD COST TO REPAIR, THEY ONLY REPLACE THE DEVICE FOR $1000, AND THE DEFECTIVE SUNSHADE EVEN AFTER REPLACEMENT COULD REPEAT THE HAZARDOUS SITUATION. TOYOTA SHOULD REPLACE THE DEFECTIVE, HAZARDOUS PART AT NO COST. IT IS A THREAT TO SAFETY FOR ALL PASSENGERS. THE DEFECT OCCURRED RANDOMLY WITHOUT PROVOCATION UPON STARTUP WITH THE CAR PARKED. A GRINDING NOISE WAS HEARD, THEN THE SHADE WENT UP - UNRESPONSIVE TO THE ACTIVATING/DEACTIVATION CONTROL BUTTON. I HAD TO DRIVE IN THE SLOW LANE DUE TO POOR VISIBILITY.

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