NHTSA Complaint #11156475 — 2012 KIA OPTIMA

KIA OF SAVANNAH ON DECEMBER 3, 2018 I TOOK MY VEHICLE IN FOR RECALL 18V363 TO HAVE AN AIRBAG WIRE HARNESS INSTALLED PER THE RECALL. UPON ATTEMPTING TO PICK MY VEHICLE UP I WAS TOLD THE AIRBAG CONTROL MODULE HAD SHORTED, MY AIRBAG LIGHT WAS ON, AND IT NEEDED TO BE REPLACED AT AN EXPENSE OF $825.00. I WAS TOLD BY THE SERVICE ASSOCIATE, ELISA FRANCE, THE AIRBAGS MAY OR MAY NOT DEPLOY UNLESS THE REPAIR WAS DONE. I ASKED HOW THE MODULE WENT BAD WHEN THEY WERE FIXING IT WITH THE NEW WIRE HARNESS AND WAS TOLD A "TECH" WOULD NEED TO ANSWER THAT QUESTION. I ASKED FOR SERVICE MANAGER WHO WAS UNAVAILABLE. I CALLED KIA CUSTOMER SERVICE AND WAS TOLD THE MODULE WASN'T UNDER RECALL OR WARRANTY.AND I NEEDED TO PAY FOR THE REPAIR. MY COMPLAINT IS: PRIOR TO THE RECALL MY AIRBAGS LIGHT WAS NOT ON. WE RECENTLY HAD THE VEHICLE SERVICED FOR ANOTHER RECALL AND WAS NOT TOLD THE MODULE WAS BAD. BUT NOW, AFTER THE WIRE HARNESS RECALL WAS PERFORMED, THE AIRBAG CONTROL MODULE IS SUDDENLY BAD. FEELING THE VEHICLE WAS UNSAFE TO DRIVE, DUE TO THE AIRBAGS POSSIBLY NOT DEPLOYING, I LEFT THE VEHICLE AT THE DEALERSHIP AWAITING TO HEAR BACK FROM A SERVICE MANAGER OR SERVICE TECH. TODAY MARKS DAY 4 THEY'VE HAD MY VEHICLE AND I'VE RECEIVED NO CALL.