NHTSA Complaint #11156462 — 2016 FORD EXPLORER

PLASTIC CASING IN SEAT BELT HOUSING FOR 2ND ROW CAPTAIN CHAIR BROKE AND SEAT BELT WILL NOT SNAP INTO HOUSING. NO ACCIDENTS OR MISUSE; 11 YR-OLD SON WENT TO BUCKLE SEAT BELT AND WAS UNABLE TO BUCKLE. PLASTIC CASING HAD FALLEN INTO SPACE WHERE BUCKLE UNIT HOUSED; WE REMOVED THE BROKEN PIECE WITH NEEDLE-NOSE PLIERS. OTHER 2ND ROW CAPTAIN CHAIR'S HOUSING IS NOT BROKEN. WE WERE IN KS FOR THE HOLIDAY AND RETURNING TO CO THAT DAY. SOONEST APPOINTMENT WITH DEALER WAS 12/6/18. CALLED DEALER TO VERIFY THAT THE HOUSING REPLACEMENT HAD BEEN ORDERED, BUT IT HAD NOT BEEN DONE. HAD TO TALK TO SEVERAL 'SUPERVISORS' TO FINALLY GET PART ORDERED BEFORE APPOINTMENT, SO THAT IT COULD BE REPAIRED WITHOUT HAVING TO COME BACK A SECOND TIME.