NHTSA Complaint #11155880 — 2010 TOYOTA PRIUS

TOYOTA HAS PERFORMED WHAT THEY PURPORT TO BE THE SAME RECALL, EOE, TWICE. THE SECOND TIME IT WAS PERFORMED, IT WAS PERFORMED WITHOUT ADVANCE NOTICE TO ME, AND WITHOUT EXPLANATION, EXCEPT THAT IT NOT BEEN PERFORMED BEFORE ON MY VEHICLE, AND WAS REQUIRED. AFTER THE WORK WAS DONE, AND AFTER RETURNING FROM THE DEALER, I CHECKED MY RECORDS, AND I DETERMINED THAT THE EOE RECALL HAD IN FACT BEEN DONE THREE YEARS EARLIER, IN 2015. SUBSEQUENT CONTACTS WITH TOYOTA AND THE DEALERS INVOLVED HAS NOT PROVIDED AN EXPLANATION, REGARDING THE NEED TO ESSENTIALLY RE-DO THE SAME EOE RECALL, EXCEPT AS A PART OF THE LATEST RECALL, WHICH CURRENTLY HAS NO REMEDY. THIS LATEST RECALL, NHTSA NO. 18V-684, STATES 'A PREVIOUS SAFETY RECALL MAY NOT HAVE BEEN FULLY COMPLETED . . . '. THE STATEMENT IS VAGUE, AND NO ONE HAS BEEN ABLE TO TELL ME WHY ANY PRIOR RECALL WAS NOT FULLY COMPLETED, WHEN THE SERVICE INVOICE INDICATES SUCH RECALLS WERE IN FACT FULLY COMPLETED. TOYOTA TELLS ME OTHER OWNERS ARE AFFECTED, NOT JUST ME. I HAVE NOT RECEIVED ANY NOTICE FROM TOYOTA, INDICATING THE WORK DONE FOR THE FIRST EOE WAS IN ANY WAY INCOMPLETE, SUCH THAT IT NEEDED TO BE DONE TWICE. THERE IS A POSSIBILITY THE SECOND EOE INSTALLED DIFFERENT SOFTWARE, BUT I HAVE NO WAY OF KNOWING, SINCE THE SECOND EOE RECALL IS BEING DONE IN A NON-TRANSPARENT MANNER. THIS IS A SAFETY ISSUE, BECAUSE OWNERS ARE NOT BEING MADE AWARE OF POSSIBLE PROBLEMS WITH THEIR VEHICLES, AND IT IS UNCLEAR IF THE REMEDY HAS BEEN PROPERLY VETTED.