NHTSA Complaint #11155812 — 2016 VOLKSWAGEN JETTA

ON MY HOME STOP BY WALMART AND THE KEY WOULD NOT COME OUT OF THE IGNITION. DIDN'T GO IN THE STORE AGAIN JUST WENT HOME AND IT STILL WOULD NOT COME OUT OF THE IGNITION. SINCE MY NEIGHBOR HAS 2 VW CARS I WENT TO HIS HOUSE AND I WAS INFORMED THAT THERE WAS A RECALL FOR THE 2016 PASSET. HE CHECKED ON MY CAR AND TRIED TO GET THE KEY OUT AFTER WE CALLED STOKES VW ON ASHLEY PHOSPHATE RD. THE SERVICE PERSON SUGGESTED BRINGING IT IN AN LEAVE IT BUT DIDNT HAVE A LOANER CAR FOR ME TO GET TO WORK..HE SUGGESTED JIGGLING THE KEY WHILE TURNING THE WHEEL BECAUSE THATS WHAT THET DO. THE VEHICLE WAS STATIONARY. IN A STORE PARKING LOT. ALSO THE WINDOW WOULD NOT GO UP THIS INCIDENT HAPPEN ABOUT A MONTH AFTER I PURCHASE THE CAR. I THOUGHT MAYBE BECAUSE IT WAS AFTER 5 IN THE MORNING. IT HAPPEN AGAIN AND THEN IT HAPPEN AGAIN AND THIS TIME IT WOULD NOT GO UP IT WAS OVER 8 HOURS BEFORE IT DID AND I NEEDED TO GO BACK TO WORK AND LEAVE MY CAR WINDOW DOWN. VERY DISAPPOINTED IN VW.