NHTSA Complaint #11155406 — 2017 HONDA CR-V

USER INTERFACE (UI) FOR RADIO OPERATES INCONSISTENTLY. BEGAN HAVING ISSUES WITHIN A FEW WEEKS OF OWNING THE VEHICLE. TOUCHSCREEN REPEATEDLY FREEZES, GOES BLACK, OR THE VOLUME IS UNABLE TO BE CONTROLLED. FREQUENTLY THE VOLUME WILL GO ALL THE WAY TO THE HIGHEST LEVEL ALONE OR WHILE YOU ARE TRYING TO ADJUST IT UP/DOWN. THE ONLY SOLUTION FOR ALL OF THE RADIO ISSUES ARE TO ROLL THE WINDOWS DOWN SO YOU DON'T LOSE YOUR HEARING AND PULL THE CAR OVER, SHUT THE CAR OFF, & RESTART THE CAR. THIS IS STARTLING WHEN THE VOLUME GOES ALL THE WAY UP AND IS A MAJOR SAFETY CONCERN. YOU CANNOT HEAR WHAT'S GOING ON AROUND YOU & ARE IN A DANGEROUS PREDICAMENT IN TRYING TO GET PULLED OVER SOMEWHERE SAFE TO RESTART YOUR CAR. I BEGAN REPORTING THE ISSUE IN SEPTEMBER 2017 TO MY DEALERSHIP AND WAS TOLD THE PROBLEM WAS WITH APPLE. NOW HONDA STATES THAT IT IS A "KNOWN ISSUE" BUT HAS PROVIDED NO SOLUTION. I HAVE NUMEROUS VIDEOS OF THESE OCCURRENCES FOR DOCUMENTATION. ADDITIONALLY, MY ENGINE OIL SMELLS OF GASOLINE. THE DIPSTICK READS HIGH AND THE HONDA DEALERSHIP HAS ADVISED ME TO CHANGE THE OIL EVERY 1,000 MILES AND TO NOT DRIVE SHORT TRIPS. THE ENGINE HESITATED ONCE WHILE IN TRAFFIC. THE ENGINE DOES NOT HEAT UP AT IDLE AND DURING COLD WEATHER YOU CANNOT OPERATE YOUR WINDOW DEFROSTER. THIS CAUSES SAFETY ISSUES BECAUSE YOU CAN'T SEE OUT THE WINDOWS. THE ONLY SOLUTION IS TO RIDE WITH THE WINDOWS DOWN WHEN IT'S COLD IN ORDER TO SEE. WHILE DRIVING THE CAR DOWN THE INTERSTATE AT APPROX. 20,000 MILES I HEARD A POP. WHEN I ARRIVED AT MY DESTINATION, I SAW THAT THE GEAR SHIFTER KNOB POPPED OUT. THIS RENDERED ME UNABLE TO SHIFT MY CAR FROM DRIVE TO ANY OTHER GEAR. HONDA SEEMS TO BE AWARE OF THIS ISSUE, AS THE SERVICE TECH AND ADVISOR BOTH STATED THAT THIS HAPPENS "ALL THE TIME." DEALERSHIP REPLACED KNOB. HONDA MADE A DEFECTIVE & DANGEROUS PRODUCT. THEY REFUSE TO REMEDY THE PROBLEMS.