NHTSA Complaint #11155205 — 2013 SUBARU OUTBACK POWER TRAIN

Complaint Details

ODI Number	11155205
Vehicle	2013 SUBARU OUTBACK
Component	POWER TRAIN
Date of Incident	February 10, 2018
Date Filed	November 30, 2018
Mileage	105,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

NOISE COMING FROM UNDERNEATH VEHICLE WHEN ACCELERATING THAT I NOTICED IN FEB 2017. TOOK THE CAR IN TO SUBARU DEALER AND ALL THEY DID WAS REPLACE THE DIFFERENTIAL FLUID AND SAID "NOISE WILL GO AWAY WITH TIME." LIKE ANY CAR ISSUE, IT DID NOT GO AWAY ON ITS OWN. OCT 2018 TOOK THE CAR IN TO LOCAL MECHANIC AND THEY SAID IT NEEDED A NEW CVT TRANSMISSION. ALSO SAID THAT MY CAR COULD STALL AT ANY TIME SO I DID NOT DRIVE IT. TOOK IT TO SUBARU FOR A SECOND OPINION AND THEY AGREED, NEW CVT TRANSMISSION. THEY ALSO INFORMED ME THAT THERE WAS AN EXTENDED WARRANTY ON THE TRANSMISSION THAT ENDED JULY 2018, BUT I WAS NEVER INFORMED OF THE EXTENDED WARRANTY. SUBARU OFFERED TO PAY 50% OF A $10,000 REPAIR SO WE PAID $5,000. STILL A VERY UNACCEPTABLE AMOUNT OF MONEY FOR A CAR ONLY WORTH $10,000. THIS PART SHOULD BE RECALLED AS IT CAN CAUSE STALLING AT ANY TIME. VERY DISAPPOINTED IN SUBARU AT THIS TIME.

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