NHTSA Complaint #11154431 — 2019 RAM 1500

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11154431
Vehicle	2019 RAM 1500
Component	VISIBILITY/WIPER
Date of Incident	November 28, 2018
Date Filed	November 28, 2018
Mileage	1,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

WHEN THE TEMPERATURE IS "COLD" (36 DEGREES AND BELOW) THE BACKUP CAMERA DOES NOT WORK. THE SCREEN DISPLAYS A COMPLETELY BLUE SCREEN WHEN THE BACKUP CAMERA ENGAGES (WHEN REVERSING, OR WHEN SELECTING THE BACKUP CAMERA VIEW INTENTIONALLY). THIS HAPPENS WHEN IN PARKED, WHEN IN REVERSE, AND WHILE DRIVING WHEN THE TEMPERATURE IS 36 DEGREES OR BELOW. I DO NOT KNOW THE EXACT TEMPERATURE WHEN THE CAMERA STARTS/STOPS WORKING, BUT IT HAS HAPPENED TO ME AT LEAST 5 TIMES, AND ON THE DAYS I RECORDED IT THE TEMPERATURE WAS 36 DEGREES, AND 35 DEGREES. IT DOES NOT HAPPEN WHEN THE TEMPERATURE IS IN THE 40S OR HIGHER.

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