NHTSA Complaint #11154177 — 2019 SUBARU OUTBACK

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11154177
Vehicle 2019 SUBARU OUTBACK
Component STEERING
Date of Incident
Date Filed
Mileage 100 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State LA

Consumer Description

I TOOK DELIVERY OF THIS NEW VEHICLE ON 10 SEPTEMBER 2018 AFTER SHORT TEST DRIVE ON URBAN STREETS. BY THE TIME I HAD DRIVEN ON ABOUT 100 MILES ON RURAL AND 4 LANE ROADS I WAS REALLY DISTURBED BY THE WAY THE VEHICLE "WANDERED" FROM SIDE TO SIDE AND SEEMINGLY WITHOUT ANY STEERING WHEEL INPUT EXCEPT ENOUGH TO CORRECT THE DRIFT TO RIGHT OR LEFT. IT SEEMS WHEN THE WHEELS ARE CENTERED THE STEERING WHEEL APPEARS TO HAVE "DEAD ZONE". I CALLED THE SERVICE MANAGER AND HE SAID "WE GET A LOT OF COMPLAINTS ABOUT THAT". TOOK IT TO DEALER ON 30 OCT 2018 AS(3341 MILES) AND SAID IT WAS ALRIGHT . I HAVE NOT "GOTTEN USED TO IT" AND IS EXHAUSTING TO DRIVE. IT IS LIKE DRIVING IN STRONG CROSS WINDS WHEN THERE IS NO WIND OR HYDROPLANING ON DRY ROADS.

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